SizeXchange - End of Auction (Grabber) - FAQ's||Answered Questions

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Xchanging (Selling) (6)	Grabbing (Buying) (5)	End of Auction (Xchanger) (4)
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22

Nov

What happens if I cant reach the Xchanger

Question Type:	General Enquiries
Question:	What happens if I cant reach the Xchanger?
Answer:	There could be any number of legitimate reasons why your Xchanger has been unable to respond to your emails (i.e. emergencies, illnesses, or computer problems). If your buyer has a record of consistent positive feedback, be patient. Chances are, they may simply be delayed due to unavoidable circumstances. However, if you still don't hear from them you have the option of requesting their phone number, by emailing disputes@sizexchange.com, which may help facilitate the communication process. After a reasonable amount of time, if you are still unable to contact the Seller via email or phone, you can leave appropriate Feedback to alert other bidders about your experience.
Status:	Answered

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Saturday, 22 November 2008
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Modified:	22 Nov 2008

22

Nov

What happens after the transaction ends (Grabber)

Question Type:	General Enquiries
Question:	What happens after the transaction ends (Grabber)
Answer:	Both you and the seller are automatically notified at the end of an transaction. Your notification will include all relevant details to close the sale including the seller's email address. The points cost you grabbed the item for will then be transferred to the Xchangers account. It is recommended that you both discuss payment of shipping and/or cash payment for the item (if a cash transaction) as soon as possible after the close of the auction, preferably within 3 days of auction close

Status:	Answered

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Saturday, 22 November 2008
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Modified:	07 Dec 2008

22

Nov

If I successfully 'Grab' an item when will the points be deducted from my account

Question Type:	General Enquiries
Question:	If I successfully 'Grab' an item when will the points be deducted from my account?
Answer:	The relevant points cost of an item will be transferred from your account to the Xchangers points bank once the 'Grab' transaction completes successfully.

Status:	Answered

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Saturday, 22 November 2008
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Modified:	07 Dec 2008

22

Nov

Who pays the shipping for the Xchange items I have grabbed

Question Type:	General Enquiries
Question:	Who pays the shipping for the Xchange items I have grabbed!
Answer:	The grabber is responsible for all postage and shipping costs. The postage and shipping methods and payment are determined by the item Xchanger prior to the posting of the item for exchange. Be sure to confirm the shipping details and cost before you bid on an item. When you bid on an item, you are legally bound to follow through with the purchase, and this includes paying for the shipping.
Status:	Answered

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Saturday, 22 November 2008
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Modified:	22 Nov 2008

22

Nov

How will you communicate to the Xchanger that I have 'grabbed' their item.

Question Type:	How To
Question:	How will you communicate to the Xchanger that I have 'grabbed' their item?
Answer:	The Xchanger will be notified by email immediately after the item has been grabbed. Please ensure your contact email is up-to-date, so we can contact you with such notification correspondence.

Status:	Answered

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Saturday, 22 November 2008
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Hits:	48
Modified:	07 Dec 2008

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